Eurozone Economic Sentiment Hits Two-Year Low. Consumer Confidence in U.S. Exceeds Expectations. Asian Economies Face Eurozone Headwinds. Sifting through the daily news headlines, it can be hard to make sense of what this all means and how Operations can best prepare and respond.
Our Q3 2011 Consumer Financial Monitor, which surveyed over 18,000 financial services customers across 24 countries, presents some interesting findings on global consumer sentiment and transaction volumes.
As headlines suggest, consumer confidence rose steadily in North America throughout 2011 but remained low in Europe and Latin America. Countries in the Middle East, Africa, and Asia-Pacific had relatively high rates of new financial product purchases compared to Europe and North America. Despite its higher rate of purchases, Asia-Pacific (along with Europe and North America) saw a marked drop in total purchases from earlier in the year.
What does this mean for Operations? Such volatility can lead to fluctuating work volumes which are increasingly difficult for managers to predict. Read our Q3 Consumer Financial Monitor and visit our topic center on Workflow Management to learn how Operations can improve work volume forecasting, resource allocation, and staff productivity.