In the past few months, we’ve talked about Operations structures quite a lot in this space—and for good reason. About 80% of the executives we surveyed indicate they have restructured Service Operations in the last two years.

Now we’re giving you an opportunity to hear the experiences of several of those executives first-hand. In our December webinar, we will have live discussions with senior Operations executives from across sectors in the financial services industry about why they decided to restructure their Service Operations, and what challenges they faced along the way.